Refund Policy
This Refund Policy explains how refunds are processed once a return is approved.
Refund Approval Process
Once your returned item is received and inspected, we will notify you via email.
You will be informed whether your refund request is approved or rejected.
Refund Method & Timeline
If approved, the refund will be processed to your original method of payment.
Refunds are typically completed within a few working days, depending on your bank or payment provider.
Refund Deductions
A ₹120 return shipping charge will be deducted from the total refund amount.
Shipping charges are non-refundable.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card provider (processing times may vary)
Contact your bank
If the issue persists, please email us at:
info@druvea.com
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Exchanges
Exchanges are allowed only for defective or damaged items.
Minor colour or design variations from website images are not eligible for exchange.
We will process an exchange only if the same product is available.
If unavailable, the order will not be shipped.
To request an exchange, contact: info@druvea.com
Gifts
If the item was marked as a gift and shipped directly to you, you will receive store credit after the return is processed.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Contact for Refunds
For refund-related queries, contact: info@druvea.com